Terms & Conditions

As we can accept your booking and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to ensure they contain all that you want and nothing that you are not happy with.

General

Hawk Barber Ltd (www.hawkbarbers.co.uk) is a web-based technology platform that connects customers and allows them to book and manage appointments online. The barbers are not third-party service providers or freelancers; we directly employ them. Hawk Barber Ltd provides these services directly.

Hawk Barber Ltd is a limited company registered in England and Wales. This website is fully owned and operated by Hawk Barber Ltd.

  • Company Number: 16118927
  • Address: 62 Market Street, Heywood, OL10 4LY
  • Phone: 07513849620
  • Email: hawkbarberltd@gmail.com

Website

These Terms and Conditions apply to the purchase of services by you (the Customer or you). By using our website or booking a service, you agree to these terms. If you do not accept these Terms and Conditions, you will not be able to complete your booking.

Interpretation

  • Customer: An individual who accesses or uses the services.
  • Booking: The Customer’s order for services from the website as submitted through the step-by-step booking process.
  • Service Location: The address provided by the customer where the service will be rendered.
  • Privacy Policy: How we handle confidential and personal information received from you via the website.
  • Services: Grooming services provided at the Hawk Barber Ltd premises or other agreed locations as described on the website.

Personal Information, Registration, and Suspension

  1. Customers must register to use the website and set up a username and password.
  2. Provide accurate personal information (e.g., name, address, phone number, email, and payment method).
  3. Hawk Barber Ltd may contact you via email or other electronic means.
  4. Accounts may be suspended or terminated if you fail to comply with these Terms and Conditions.

Services

  1. The description of the services is as set out on our website.
  2. All services are subject to availability.
  3. Hawk Barber Ltd reserves the right to make changes to services if required by law or safety considerations.

Booking, Charges, and Payment

  1. After booking, you will receive a confirmation email.
  2. Prices include VAT and are final.
  3. Payments can be made online or at the barber’s location.
  4. Cancellations must be made at least 3 hours prior to the appointment to qualify for a refund.

Cancellation Policy

  1. Cancellations: Appointments canceled more than 3 hours before the scheduled time will not incur charges.
  2. Less than 3 hours’ notice: 100% of the booking fee is charged.
  3. No-shows: If you fail to attend your appointment without notice, you will be charged in full.

Feedback and Complaints Policy

We welcome feedback and complaints. Please email us at hawkbarberltd@gmail.com or contact us directly within 72 hours of your appointment for prompt assistance.

Governing Law

These Terms and Conditions are governed by the law of England and Wales. Any disputes will be subject to the jurisdiction of English courts.

Proprietorship and Intellectual Property Rights

Hawk Barber Ltd retains all rights to its website, branding, and content. Unauthorized use of our trademarks or intellectual property is strictly prohibited.

Contact Information

  • Monday - Sat 9am - 7pm | Sun 10am - 5pm